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They don’t get along. She questions everything. He’s a good worker, but managing him is exhausting. These are the kinds of concerns that bring business owners and managers to us. By that point, they have often tried informal chats, reminders about teamwork and asking...
The work is getting done, so everything must be fine. It is an easy assumption to make when you are running a business. Your manager is meeting deadlines, customers are happy and the numbers look reasonable. You have plenty on your...
Every workplace has an organisational chart. Most workplaces also have another one nobody has written down. It shows who really has influence. Who gets listened to. Who knows what is happening before everyone else. Who can challenge a decision. Who gets...
They just need to communicate better. It’s one of the most common explanations we hear when a team isn’t working well. People aren’t sharing information. Emails are being misinterpreted. Meetings feel awkward. Someone has become withdrawn. Another person is increasingly frustrated. Small...
An employee starts as an administrator. Two years later, they are supervising people, handling payroll, managing suppliers and solving problems that once came directly to you. Their title is still “Administration Assistant”. Their position description has not changed. Their employment contract is...
Employee engagement surveys can help improve workplace culture, staff retention and team performance, but only when a business acts on the feedback. So, why don’t employee engagement surveys always improve engagement. Employee engagement surveys have become a standard part of the people...
You’re a business owner. You have managers. They have position titles, teams and responsibility. Yet when an employee is underperforming, two team members fall out, someone’s behaviour becomes a problem or a difficult conversation needs to happen, where does it land?...
You can have strong values, good policies and a clear business strategy, but your team experience your workplace through their manager. It is the manager who sets priorities, responds when something goes wrong, gives, or avoids, feedback, handles pressure and decides...
In our last article, we looked at the signs that a workplace culture might be broken, and what business owners can do when things have gone off track. But what if your culture isn’t broken? What if it’s just… not as...
“They’re just not working out.” It’s one of the most common things we hear from business owners and managers. Sometimes the employee simply isn’t performing at the level expected. Sometimes their attitude or behaviour is affecting the rest of the team....